Уважаемые клиенты, в случае возникновения каких-либо проблем с вашими продуктами SilverStone в течение гарантийного срока, пожалуйста, обращайтесь в ближайшее представительство или к дистрибьютору SilverStone.
Для обеспечения эффективного обслуживания ваших претензий RMA:
(i) Предоставьте доказательство покупки, в котором должны быть указаны дата и приобретенные товары.
(ii) Вы должны оплатить все расходы по доставке продукции в офис или к дистрибьютору SilverStone для получения услуги RMA. SilverStone, в свою очередь, покроет все расходы, связанные с отправкой отремонтированного продукта обратно вам. 
В случае возникновения нерешенных вопросов или обновления условий гарантии, пожалуйста, обратитесь на официальный сайт компании SilverStone.

Если у вас есть вопросы по ремонту продукции, пожалуйста, заполните форму ниже, и мы свяжемся с вами как можно скорее.

Если вы находитесь в следующем регионе, вы также можете связаться с нами через приведенную ниже форму RMA
Условия и сроки гарантии:
Информация о клиенте
(* Обязательные поля должны быть заполнены)
*Эл. Адрес
*Контактный номер
*Почтовый индекс
Информация о продукте
*Серийный номер
*Тип продукта
*Номер модели
*Краткое описание проблемы
(Пожалуйста, подробно опишите причину дефекта продукта.)
Загрузите изображения продукта
(Максимальный размер загрузки - 1MB. Только JPG или GIF.)
Загрузите документ, подтверждающий покупку
(Максимальный размер загрузки - 1MB. Только JPG или GIF.)
Загрузите другие изображения
(Максимальный размер загрузки - 1MB. Только JPG или GIF.)
※ Примечание: Чтобы отремонтированный продукт был отправлен вам обратно, пожалуйста, убедитесь, что вы правильно заполнили указанную выше контактную информацию.
Если мы не сможем отправить отремонтированный продукт обратно из-за неправильной информации, или если посылки вернутся к нам от курьеров из-за неудачной доставки, SilverStone не будет нести ответственность.

Компания SilverStone свяжется с вами, когда изделие будет отремонтировано. Обратите внимание, что если мы не сможем связаться с вами после 2 попыток, вы обязаны связаться с нами в течение 3 месяцев с момента получения SilverStone посылки, иначе отремонтированный продукт будет считаться конфискованным в пользу SilverStone Technology. Приносим извинения за причиненные неудобства.
Пожалуйста, введите проверочный код

Политика конфиденциальности

  • Controller, Representatives of controller in the Union
    The Controller in the meaning of the General Data Protection Regulation (“GDPR” in the following) and other national data protection laws and provisions is:
    SilverStone Technology Co., Ltd.
    12 F No. 168 Jiankang Rd.
    Zhonghe Dist., New Taipei City 23585
    Taiwan R.O.C.
    Telephone: +886-2-8228-1238
    Email: info(at)silverstonetek.com

    The representative in the EU acc. Art. 27 GDPR is
    SilverStone Technology GmbH
    Brandstücken 27
    22549 Hamburg
    Telephone: +49-40-675931-0
    Email: info.eu(at)silverstonetek.de
  • General Information on Data Processing
    Data protection is of particular significance to us. Therefore, we only collect and use personal data of our users insofar as is required to provide our content and services and a functioning website. Personal data includes all information referring to an identified or identifiable natural person (“Person Concerned” in the following).
    The collection and use of personal data of our users is always conducted in accordance with the GDPR and the applicable national data protection laws and provisions. If the processing of personal data is required, and such processing is not allowed by statutory regulations, we always seek the consent of the Person Concerned.
    In general, we do not transfer personal data to third parties. A transfer only takes place, if you have given your express consent (Art. 6 Sec. 1 p. 1 lit. a GDPR); if a legitimate interest in such transfer exists and there is no reason to assume that you have an overriding and legitimate interest in you data not being transferred (Art. 6 Sec. 1 p. 1 lit. f GDPR); if a transfer is necessary for compliance with a legal obligation (Art. 6 Sec. 1 p. 1 lit. c GDPR); or if a transfer is necessary for the performance of a contract to which you are a party (Art. 6 Sec. 1 p. 1 lit. b GDPR).
  • Visits on our Website
    When you visit our website www.silverstonetek.com, the browser you use automatically sends information to the server on our website. The following information are collected and stored until automatic deletion:
    1. Time of the server request,
    2. Name and URL of the retrieved file
    3. Referrer URL,
    4. Browser type and browser version,
    5. Operating system used,
    6. Host name of the accessing computer.
    These data are only stored temporarily in a so-called log file. Not affected by this are the IP addresses of the user or other data that allow the assignment of the data to a user. A storage of this data together with other personal data of the user does not take place. When using this data, we draw no conclusions about the person concerned.
    The legal basis for this processing is Art. 6 Sec. 1 p. 1 lit. f GDPR. The legitimate interest in the meaning of the GDPR is providing a working website with properly delivered content, optimizing our systems and providing law enforcement with the information needed to prosecute cyberattacks. As soon as there is no legitimate interest and there is no statutory retention requirement, these data will routinely deleted.
    In addition, we use cookies and analytics and marketing services. Further information can be found under sections IV. and V. in this privacy policy.
  • Cookies
    On our website we use cookies. Cookies are small text files automatically generated by your browser which may be saved on your terminal device. This does not mean, though, that we directly become aware of your identity.
    On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. In addition, we use cookies to optimize usability and our offer and for statistical collection. We use so-called session cookies to recognize that you have already visited individual pages on our website. These cookies are automatically deleted after leaving our site. In addition, we use temporary cookies that are stored on your device for a specific period of time. Visit our page again, it will automatically detect that you were with us already and what settings and adjustments they have made in order not to have to enter it again. The data collected includes the frequency of page views, search terms entered, and the use of website features.
    The use of cookies for the statistical recording and evaluation of our offer is described in more detail in Section V. These cookies allow us to automatically recognize when you visit our site again that you have already been with us. These cookies are automatically deleted after the expiration of the storage period of one month.
    If you click "ok" in the cookie note displayed on our website, you authorize us to set cookies. If you click "reject" only the technically necessary cookies are set. The data processed by cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to Art. 6 Sec. 1 p. 1 lit. f GDPR required. Most browsers automatically accept cookies. However, you can set your browser in a way that it does not save cookies on your computer or always a hint appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all features of our website.
  • Use of analysis services (Google Analytics)
    For the purpose of customizing and continually optimizing our pages, we use Google Analytics, a web analytics service provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") (https://www.google.de/intl/de/about/).
    The legal basis for using the analytic tools listed below is Art. 6 Sec. 1 p. 1 lit. f GDPR. We want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as justified within the meaning of the aforementioned legal basis.
    In this context, pseudonymised usage profiles are created and cookies (see under IV. of this privacy policy) are used. The information generated by the cookie about your use of this website such as
    1. Time of the server request,
    2. Referrer URL,
    3. Browser type and browser version,
    4. Operating system used,
    5. Host name of the accessing computer.
    are usually transmitted to a Google server in the US and stored there.
    This information may be transferred to third parties, if required by law or as far as third parties process this data in the order. In no case will the IP address transmitted by your browser be merged with any other data provided by Google. The IP addresses are anonymized, so that an assignment is not possible (IP masking). Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
    Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website usage and internet usage.
    You can prevent the installation of cookies by setting the browser software accordingly; however, we point out that in this case not all features of this website may be fully exploited. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de). As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link. An opt-out cookie will be set to prevent future collection of your information when you visit this site. The opt-out cookie is stored on your device and is only valid in this browser and only for our website. If you delete the cookies in this browser, you must set the opt-out cookie again.
    For more information about privacy related to Google Analytics, see the Google Analytics Help Center: https://support.google.com/analytics/answer/6004245?hl=de.
  • Contact via our website
    Due to statutory regulations our website contains information that enables a quick electronic communication with our company (email address, in particular). If you contact us via email, your personal data, which you submit voluntarily, are automatically saved for the purpose of use and communication. Such data will not be transferred to third parties.
    The data will be deleted, when the legal retention period expires and the data are no longer required to perform or initiate a contract. The legal basis for processing data, which are transferred by sending an email, is Art. 6 Sec. 1 p. 1 lit. f GDPR. The legitimate interest in the meaning of the GDPR is to process and answer your contact request.
    The data will be deleted as soon as it is no longer needed for the purpose. This is usually the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified.
    You have the right to object to the storage of your personal data at any time. For this purpose, please contact the Controller mentioned in Sec I. (in writing, per email or by phone). The data from any prior communication will then be deleted.
  • Contact form
    Users of our website have the opportunity to contact us via a contact form. If you take this option, the data given in the input screen will be transmitted to us and saved. These data are:
    1. Name,
    2. Email adress,
    3. personal data in the message.

    At the time of sending the message, the following data are also stored:
    1. Time of the server request.
    The legal basis for this data processing is Art. 6 Sec. 1 p. 1 lit. a GDPR. For the processing of this data, your consent is obtained as part of the submission process and reference is made to this privacy policy. Sending the contact form without this declaration of consent is not possible. Alternatively, contact via the provided e-mail address is possible. In this case, the user's personal data transmitted by e-mail will be stored. We only need the collected data to answer your contact request. The data stored at the time of dispatch serve to ensure the security of our systems and to prevent the misuse of the contact form. Any further use or disclosure of this data will not take place.
    The data will be deleted as soon as it is no longer necessary for the purpose of its collection. For the personal data from the input form of the contact form, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified.
    If the contract request results in a contract or contract initiation, the legal basis for further data processing is Art. 6 Sec. 1 p. 1 lit. b GDPR.
    You have the opportunity to withdraw your consent to the processing and storage of your data at any time with effect for the future. For this purpose, please contact the controller named in I. (in writing, by e-mail or by telephone). The data from the previous communication is then deleted.
  • Integration of social media components and plugins
    We use on our website on the basis of Art. 6 para. 1 sentence 1 lit. f DSGVO components and plugins of the social network facebook.com in order to make our website and our company better known. The underlying commercial purpose is to be regarded as a legitimate interest within the meaning of the GDPR. The responsibility for the privacy-compliant operation is to be guaranteed by the respective provider.
    Facebook.com is operated by Facebook Inc., Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). The person responsible for the processing of personal data for data subjects outside the US or Canada is Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland.
    You can recognize these plugins by the Facebook logo (white "f" on blue tile), by a "thumbs up" sign or by buttons labeled "LIKE" or "SHARE". It is an offer from Facebook. If you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and incorporated by this into the website. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are currently not logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there. If you are logged in to Facebook, Facebook can assign the visit to our website directly to your Facebook account. If you interact with the plugins, for example by pressing the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be published on Facebook and - depending on the setting on Facebook - displayed to your Facebook friends.
    Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook uses usage, interest and relationship profiles, e.g. to evaluate your use of our website in relation to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook.
    If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
    The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy (https://www.facebook.com/about/privacy/) of Facebook.
  • Rights of the data subject
    As the Person Concerned (= data subject) you have the following rights against the Controller. If you wish to assert any of such rights, please contact the Controller under the contact details mentioned in I.
    1.Right of access (Art. 15 GDPR)
    You have the right to obtain information from the Controller on whether or not personal data concerning you are being processed. Where that is the case, you may obtain from the Controller access to the personal data and information on the purposes of the processing; the categories of personal data concerned; the recipients or categories of recipient to whom the personal data have been or will be disclosed; where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; the existence of the right to request from the Controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing; the right to lodge a complaint with a supervisory authority; where the personal data are not collected from you, any available information as to their source; the existence of automated decision-making, including profiling, referred to in Art. 22, Sec. 1 and 4 GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing to you; information on the transfer of personal data to a third country or to an international organization, and the appropriate safeguards pursuant to Art. 46 GDPR relating to the transfer.
    2.Right to Rectification (Art. 16 GDPR)
    You have the right to obtain from the Controller without undue delay the rectification and/or completion of personal data concerning you that is incorrect or incomplete.
    3.Right to Erasure (Art. 17 GDPR)
    You have the right to obtain from the Controller the erasure of personal data stored by us, if the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; if you withdraw consent on which the processing is based, and where there is no other legal ground for the processing; if you object to the processing pursuant to Art. 21, Sec. 1 and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21, Sec. 2; if the personal data have been unlawfully processed; if the personal data have to be erased for compliance with a legal obligation; or if the personal data have been collected in relation to the offer of information society services referred to in Art. 8, Sec. 1 GDPR.
    This right to erasure does not apply to the extent that processing is necessary for exercising the right of freedom of expression and information; for compliance with a legal obligation; for reasons of public interest; or for the establishment, exercise or defence of legal claims.
    4.Right to Restriction of Processing (Art. 18 GDPR)
    You have the right to obtain from the Controller restriction of processing, if the accuracy of the personal data is contested by you, for a period enabling the controller to verify the accuracy of the personal data; if the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; if the Controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims; or if you have objected to processing pursuant to Art. 21 Sec. 1 GDPR, pending the verification whether the legitimate grounds of the Controller override those of you.
    Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
    If you have obtained restriction of processing, you shall be informed by the Controller before the restriction of processing is lifted.
    5.Right to Data Portability (Art. 20 GDPR))
    You have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.
    6.Right to Object
    Insofar as your personal data are processed on the basis of legitimate interests in accordance with Art. 6 Sec. 1 p. 1 lit. f GDPR, you have the right to object such processing of your personal data on grounds relating to your particular situation. If your objection is directed against direct marketing, you have a general right to object which we will implement without you being required to submit grounds relating to your particular situation
    7.Right to Withdraw Consent (Art. 7 Sec. 3 GDPR)
    You have the right to withdraw your consent at any time so that we are not allowed to continue processing data based on such consent in the future.
    8.Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
    You have the right to lodge a complaint with a supervisory authority. You may address the supervisory authority of your habitual residence or place of work, or the supervisory authority concerned with us.
  • Data Security
    To protect your data, we use the SSL (Secure Socket Layer) method on our website, combined with the highest level of encryption supported by your browser. Whether a single page of our website is transmitted in encrypted form is indicated by the closed presentation of the key or lock symbol in the status bar of your browser.
    Incidentally, we use appropriate technical and organizational security measures to protect your data against manipulation, loss, destruction or against unauthorized access by third parties.
  • Currency and Amendment of this Privacy Policy
    This Privacy Policy is currently applicable in its version from October 2018. A further development of our services and website or amended statutory regulations may make it necessary to amend this Privacy Statement in the future.